Shipping policy
General Shipping Policy
Thank you for shopping with us. We value your trust and strive to offer a seamless shipping experience. Please take a moment to familiarize yourself with our shipping policy:
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Dispatch Days: We process and dispatch orders from Monday to Friday. Orders placed during the weekend or on USA national holidays will be processed on the next business day.
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Communication: Once your order is dispatched, you will receive an email or message notification. It is crucial for customers to remain available for contact throughout the delivery day. This ensures that any delivery-related queries or challenges can be promptly addressed, helping to get your order to you as swiftly as possible.
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Failed Deliveries: Our primary courier is USPS. In cases where a package fails to be delivered and cannot be redelivered, USPS may destroy the package as per their policy. We urge our customers to keep track of their package's delivery status and ensure they are available for receipt. This prevents any unfortunate circumstances where a package might be destroyed.
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National Holidays: We respect and observe all USA national holidays. Shipping will not be carried out on these days, and orders will be processed on the subsequent business day.
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Shipping Delays: While we make every effort to ensure timely deliveries, there may be factors beyond our control, such as unforeseen delays with our shipping carriers, that may result in shipping delays. We appreciate your patience and understanding in these instances.
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Contact: If you have any queries or concerns about your order's shipping or delivery, please reach out to our customer service team, and we'll be happy to assist.
By placing an order on our website, you agree to our shipping policy and understand the terms set forth.
Damages
dozentime.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to United kindom, Australia, New Zealand, the USA, and Canada.
In rare cases, it can happen that orders are held by the customs in some countries and additional import fees have to be paid.
Covid-19 Information:
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.